London, England, United Kingdom of Great Britain and Northern Ireland
Summary
Led PMO activities for UK fulfillment operations within Zones EMEA, ensuring project alignment and delivery excellence.
Highlights
Managed PMO functions for UK region projects
Coordinated cross‑functional teams across technical and fulfillment domains
Islamabad, Islamabad, Pakistan
Summary
Oversaw IT managed services projects, driving service delivery improvements and client satisfaction across Islamabad and Karachi operations.
Highlights
Delivered IT managed services solutions
Enhanced customer experience and stakeholder management
Islamabad, Islamabad, Pakistan
Summary
Supported project coordination and execution for IT initiatives under the managed services umbrella.
Highlights
Coordinated project schedules and stakeholder communications
Supported project delivery across teams
Karachi, Sindh, Pakistan
Summary
Delivered technical support coordination within JBS Global operations, maintaining high service quality standards.
Highlights
Managed technical support processes
Improved response times and customer satisfaction
Karachi, Sindh, Pakistan
Summary
Coordinated help desk services and IT support for Mushko Electronics, ensuring efficient resolution of user issues.
Highlights
Managed help desk operations
Facilitated IT issue resolution and support workflows
Karachi, Sindh, Pakistan
Summary
Delivered customer service and support across channels for IT services under Sybrid Private Limited.
Highlights
Provided multi‑channel customer support
Enhanced client satisfaction through proactive engagement
PMO, project delivery, project control, stakeholder management.
customer service, service delivery management, help desk, technical support.
writing, editing, digital media, blogging, journalism.
JIRA, Trello, Microsoft Office, Power BI.